Peak Technologies
Field Service Tech (Printer/Copier Repair)
Indianapolis, Indiana•Full-time
$22 - $29 hourly
$22 - $29 hourly
About the Job
Starting Pay Rate: $22-29/per hour
Location: Must be based in Indianapolis, IN
Job Summary & Scope:
Responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.
Key Accountabilities:
- Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
- Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
- Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
- Assemble, configure, and prepare equipment for customer installation as required.
- Provide technical support and troubleshooting assistance via phone, remote support, or onsite service.
- Deliver customer training and equipment demonstrations to ensure proper operation and utilization.
- Maintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.
- Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
- Prepare repair quotations, service recommendations, and related documentation as needed.
- Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
- Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
- Manage inventory, tools, service parts, and related assets in accordance with company policies.
- Coordinate and prioritize service activities to meet customer and business requirements.
- Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
- Comply with all safety policies and procedures and perform other duties or special projects as assigned.
Education + Experience + Key Traits:
- Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred.
- Equivalent combinations of education, technical training, and relevant experience will be considered.
- 2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
- Strong electro-mechanical troubleshooting and diagnostic skills.
- Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
- Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
- Strong customer service, communication, organizational, and problem-solving skills.
- Self-motivated with the ability to work independently and manage multiple priorities.
- Bilingual (English/French) skills are considered an asset where applicable.
- Valid driver's license with an acceptable driving record.
- Ability to travel within assigned territories and work outside normal business hours as required.
- Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.
Typical Performance Targets:
- Service Delivery: Sustained, measured excellence in project & process delivery.
- Cost to Serve: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
- Innovation: Step changed delivery in safety, quality, and/or cost.
Language Skills:
- Primary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
Supervision:
- Role is not responsible for supervising direct or indirect reports.
Decision Making + Reasoning:
- Able to take accountability and responsibility for business target delivery and decision making.
Working Relationships:
- Peak Sales Order & Customer Service Teams.
- Peak Management Team.