Peak Technologies

JOB SUMMARY & SCOPE

KEY ACCOUNTABILITIES

• Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
• Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
• Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
• Assemble, configure, and prepare equipment for customer installation as required.
• Provide technical support and troubleshooting assistance via phone, remote support, or onsite service.
• Deliver customer training and equipment demonstrations to ensure proper operation and utilization.
• Maintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.
• Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
• Prepare repair quotations, service recommendations, and related documentation as needed.
• Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
• Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
• Manage inventory, tools, service parts, and related assets in accordance with company policies.
• Coordinate and prioritize service activities to meet customer and business requirements.
• Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
• Comply with all safety policies and procedures and perform other duties or special projects as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS

• Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred. 
• Equivalent combinations of education, technical training, and relevant experience will be considered.
• 2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
• Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
• Strong customer service, communication, organizational, and problem-solving skills.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Bilingual (English/French) skills are considered an asset where applicable.
• Valid driver's license with an acceptable driving record.
• Ability to travel within assigned territories and work outside normal business hours as required.
• Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY:         Sustained, measured excellence in project & process delivery
• COST TO SERVE:             Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION:                 Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization

SUPERVISION

• Role is not responsible for supervising direct or indirect reports

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making

WORKING RELATIONSHIPS

• Peak Sales Order & Customer Service Teams
• Peak Management Team